Setup

Setting up Agent Assist involves three steps: configuring your tenant, connecting to your contact center platform, and deploying the assist widget into the agent desktop.

Setup Steps

Step	Description
Tenant Configuration	Configure assist mode, AI model, classifier settings, and retention policies
CCaaS Integration	Connect Agent Assist to Genesys Cloud or Google CCAI
Widget Deployment	Embed the assist widget into your agent desktop application

Recommended Order

Complete these steps in order. Tenant configuration must be in place before the CCaaS integration can route events, and the widget requires a working integration to display suggestions.