Reports

The reports section provides detailed analytics on every aspect of Agent Assist. Use these reports to measure agent productivity, evaluate knowledge base quality, and control costs.

Available Reports

Report	Description
Agent Efficiency	Queries per agent, suggestion acceptance rates, and response times.
RAG Performance	Answer quality metrics, response time trends, and per-KB effectiveness.
Classifier Analytics	Classification distribution (meaningful vs noise), confidence scores, noise filter trends, top filtered messages, and cache hit rate.
Gap Analysis	Unanswered queries, knowledge gaps, and recommended actions.
Cost & Usage	LLM token consumption (with cached token savings), cost estimates by feature, and per-agent attribution.

TIP

All reports respect the global date range filter. Set your desired time period before reviewing data to ensure consistency across reports.