Widget Panels

Beyond the main Assist tab with knowledge suggestions, the Agent Assist widget includes several specialized panels. Each panel is a separate tab in the right column of the widget.

Your administrator controls which panels are visible via feature flags. See Widget Deployment for the full list.

Available Panels

Panel	Feature Flag	Description
Transcript	transcript_panel	Live conversation transcript with voice STT and digital messages
Coaching	coaching	Real-time coaching guidance during conversations
Summary	summary_panel	Auto-generated conversation summary with editable fields
Analysis	analysis_panel	Customer sentiment, conversation quality, key topics, and compliance

The Assist and History tabs are always available when the widget is active.