Administration

The Administration section covers everything you need to configure and maintain your Agent Assist deployment. From initial tenant setup through ongoing knowledge base management and performance monitoring, these guides walk you through each administrative task.

Administrators are responsible for:

• Configuring tenant settings and CCaaS integrations
• Building and maintaining knowledge bases that power agent suggestions
• Monitoring system health and reviewing analytics to improve assist quality

Sections

Section	Description
Setup	Tenant configuration, CCaaS integration, and widget deployment
Knowledge Bases	Create and manage knowledge bases, upload documents, tune RAG settings
Analytics	Feedback reports, service health monitoring, and conversation history

Permissions

All administration tasks require the Tenant Admin role. Contact your platform administrator if you need access.