💡
Real-time Suggestions
Surface relevant answers to agents as conversations happen, powered by retrieval-augmented generation and large language models.
Learn more
Theme
Agent AssistDocumentation
Real-time AI assistance for contact center agents
Skip to content
Get Started
Choose your role and we will take you to the right documentation.
🛠️
Administration
Set up tenants, configure integrations, manage knowledge bases, and monitor system health
Get started →
🎧
Agent Guide
Use AI suggestions, search knowledge, provide feedback, and handle conversations efficiently
Get started →
📊
Supervisor Guide
Monitor agent performance, review analytics, track RAG quality, and manage operations
Get started →
Platform Capabilities
Agent Assist brings AI-powered knowledge retrieval directly into the agent workflow, reducing handle time and improving first-contact resolution across every conversation.
Real-time RAG
As customers speak or type, Agent Assist classifies the conversation topic, searches your knowledge bases using vector similarity, and generates a grounded answer with source citations -- all within seconds of each new message.
Knowledge Retrieval
Upload documents, connect external sources, and organize content into knowledge bases. The RAG pipeline retrieves the most relevant chunks and synthesizes them into clear, actionable suggestions that agents can use immediately.
Source Feedback
Agents can thumbs-up or thumbs-down every suggestion and leave optional comments. This feedback flows into analytics dashboards so administrators can identify weak content areas and prioritize knowledge base improvements.
Conversation History
Review past conversations with full context -- customer messages, agent responses, AI suggestions, and feedback signals. Use conversation history to audit quality, train new agents, and identify recurring support topics.
Service Health
Monitor the status of every service in the Agent Assist pipeline: the connector service, RAG service, classifier, and CCaaS integrations. Get alerted when latency spikes or error rates exceed thresholds.
Multi-Platform
Agent Assist works across CCaaS platforms through a unified Socket.IO interface. Whether your agents use Genesys Cloud, Amazon Connect, Google CCAI, or 8x8, the experience is consistent and the setup is straightforward.
Agent Assist -- AI-powered real-time assistance for contact center agents. Built for teams that need accurate, fast, and auditable knowledge delivery at scale.