Analytics

The Analytics section provides visibility into how Agent Assist is performing across your organization. Use these dashboards to track suggestion quality, monitor system health, and review past conversations.

Available Dashboards

Dashboard	Description
Feedback Reports	Answer acceptance rates, source helpfulness by KB, rejected query topics, and response time trends
Service Health	Pub/Sub health monitoring, Dialogflow connection status, delivery metrics, and event inspector
Conversation History	Browse past conversations, view transcripts, and inspect RAG search results with source citations

TIP

Review feedback reports weekly to identify knowledge gaps and tune your RAG settings. Consistent monitoring leads to measurable improvements in suggestion quality over time.