Theme
Event Inspector
The Event Inspector provides a live view of events flowing through Agent Assist. Use it to debug issues, verify that suggestions are being delivered, and understand the sequence of actions within a conversation.
Event inspector showing a live stream of events with type, timestamp, conversation ID, and payload summary
Event Stream
Events appear in reverse chronological order as they occur. Each entry shows the event type, timestamp, associated conversation, and a summary of the payload.
Event Types
| Event Type | Description |
|---|---|
| Recognition Result | Speech or text recognition output from the CCaaS platform. |
| Message | Agent or customer message received by the connector. |
| RAG Query | A knowledge base search triggered by the assist engine. |
| Suggestion | An answer or recommendation delivered to the agent. |
| Session Start | A new assist session was initialized. |
| Session End | An assist session was closed. |
Filtering
Use the filter controls to narrow the event stream:
- Event type -- Select one or more event types to display.
- Conversation ID -- View events for a specific conversation.
- Time range -- Limit events to a specific window.
Storage and Retention
Events are stored in a Redis ring buffer with the following characteristics:
| Parameter | Value |
|---|---|
| Buffer size | Last 500 events per tenant |
| TTL | 24 hours |
| Storage backend | Redis |
After 24 hours or when the buffer exceeds 500 events, older entries are automatically evicted.
WARNING
All stored events have PII redacted before being written to the ring buffer. Personally identifiable information such as names, phone numbers, and account numbers is replaced with placeholder tokens. The raw, unredacted event data is not persisted.
Inspecting Event Details
Click on any event row to expand its full payload. The detail view shows:
- Complete event metadata (timestamps, IDs, source service)
- Redacted payload content
- Related events in the same conversation (linked by conversation ID)
TIP
Use the Event Inspector alongside Active Conversations to correlate live session status with the underlying event flow.